FM360 · LL360 · HVAC
Thoughtsparks
Learning Loop 1 · 18 April 2026
EXPLORATION ANCHOR
“How do we reduce hot/cold calls, and where can we focus for the biggest impact?”
Steven Ziffer, VP FM&S · Grady Health
3 Provocations
Pattern Signal
TS-001
The call came back.
Why does the same room call twice?
Repeating calls by location
Tap →
System Signal
TS-002
The building knows before we do.
Time-of-day patterns are the system speaking.
Time-of-day patterns
Tap →
Human Signal
TS-003
The nurse already knew.
Frontline humans are sensors the BAS doesn't have.
Human comfort signals
Tap →
LEARNING LOOP
Question
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Patterns
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Experiment
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Learning
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Repeat